A Unified Contact
Center Solution

Transform your contact center into strategic business asset with Peerlogic omnichannel solutions.
Plans & pricing
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Peerlogic Contact Center Solutions

Flexible cloud solutions for any contact center

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Essentials

call center

Starting at $29.95

  • Unlimited Call Queues
  • Enhanced Call Distribution
  • Easy Implementation
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Professional

call center

Starting at $74.95

  • All Essentials Features
  • Business Integration
  • Enhanced Supervisor Controls
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Enterprise

contact center

Starting at $94.95

  • Customizable Reporting
  • Analytic Driven Routing
  • Intelligent Campaigns
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Ultimate

contact center

Starting at $124.95

  • All Enterprise features
  • Omnichannel
  • Workforce Optimization
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Popular Features

Cloud contact center features for business large and small

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omnichannel

Voice, email, and chat communications hosted in a unified environment for your agents, managers, and administrators, providing a seamless customer experience and eliminating data silos. Integrated interaction histories give the agent context about the customer and why they might be calling, enabling better customer service.
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PREDICTIVE Routing

Customer and agent matching uses big data analytics to understand your customer’s journey to date, predict the customer’s need, and identify the agent with the best performance record to meet that need and deliver the desired business results.

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Customer journey analytics 

Turning customer interactions into measurable results.  By understanding the customer journey, your success and support teams will, in real-time, be able to analyze the unified customer experience. 

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expert collaboration

Embedded voice and chat collaboration capabilities and integration with unified communications provides on-demand collaboration between your agents, managers, and subject matter experts throughout the enterprise to speed first-contact resolution and enhance your customer’s journey.
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CRM integrations

Going well beyond standard screen pops, the Customer Journey Platform uses your CRM data to determine routing and to provide agents rich contextual data for each customer interaction. 360-degree customer journey analytics.

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workforce optimization

A Workforce Optimization Suite includes Workforce Management (WFM) with dynamic scheduling that encourages agent participation, Quality Management (QM), and “voice of the customer” insights across channels via speech, and desktop analytics.
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native cloud

Designed and built as a cloud solution with a design philosophy to bring security and unlimited visibility, flexibility, and scalability to contact centers. It reduces complexity and expense and enhances productivity to lower the total cost of ownership. Flex pricing makes it easy to buy.
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The Successful Contact Center

Peerlogic’s Contact Center is a native cloud solution with proven deployments in small and large enterprises, 99.9% uptime, and an excellent track record of highly satisfied customers who have experienced a positive ROI in a few short months.
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A Dedication to WOW

At Peerlogic, our expectation is to WOW each and every customer. Service is in our DNA, speak to one of our success agents to learn about their individual commitment to the customer. Reach the team at (800) 967-7330 or visit our Support Center to chat live.

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