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The Complete Guide to Conversational AI & How It’s Transforming Dental (Part 2)

Conversational Intelligence is changing the dental industry. Learn more about how Peerlogic Conversational AI is helping front office teams schedule more appointments.

First, if you’re new to the Peerlogic blog we recommend reading The Complete Guide to Conversational AI, (Part 1). In this post, we introduced conversational intelligence, including different types of conversational AI being used in dental.

We also discussed how it’s changing the way front office teams work by increasing scheduled appointments and enhancing team communications.

In part two, we’re diving into more specifics. You’ll find real examples along with best practices on applying conversational intelligence to grow your practice.

What’s an Example of How I Can Use Peerlogic To Grow My Practice?

Here’s an example. Let’s say you received 20 calls between the close of business on Monday, and the start of business on Tuesday. One of these calls is indicating an emergency situation, two calls are existing patients wishing to reschedule, four calls are indicating a new patient (have never been to your office), four calls are existing patients wanting to schedule an appointment, and three calls are from sales or vendors. 

14 missed calls after hours to your dental practice - peerlogic insights

 

How do you know which calls to prioritize? Without the right tools in place, you don’t know unless you listen to each call first. Then, you must prioritize each call, filtering out patient or potential new patient calls from vendors, sales, or other types of non-revenue generating calls. 

This process takes up a lot of your time, which is a pain point you experience nearly everyday.

The good news is, there’s a solution. With Peerlogic, you can quickly identify which calls to prioritize. Making your call back process more efficient is that simple. Peerlogic even integrates with your existing dental practice management software or VoIP phone system.

 

How Does Artificial Intelligence Assist in Dental Phone Conversations?

Dental phone conversations can be difficult for human beings. We have many nuances and different ways of saying the same thing. But with AI assistants, sales conversations are easier and more successful.

The study shows that AI assistants can increase the number of sales calls by up to 10%. In addition, they can also increase the amount of potential patients who are interested in scheduling an appointment by up to 20%.

Why Dental, and Why Now?

AI is being used in the dental industry to assist sales conversations with patient phone calls.

Front office teams are able to focus on more complex tasks while AI handles the routine ones. 

This frees up time for office managers and other front office representatives to answer more calls, prioritize call backs, and ultimately book more daily appointments.

How Have Dental Phone Calls Changed Since 2020?

Since the start of the pandemic in 2020, phone calls to dental practices in the USA have continued to increase. This key insight is an opportunity for dental practices to review one of the most important aspects of the patient journey process. Understanding how patient phone calls are processed is crucial to making strategic changes that impact business growth. 

Tell Me More About Voice-based Assistants for Dental

Our voice-based conversational ai is designed to work as a technology assistant for your human front office team. Imagine having an extra hand to help you in:

  • Booking appointments
  • Managing patient calls
  • Reviewing daily schedules & charts
  • Analyzing call notes
  • Delegating tasks
  • Preparing for your morning huddle & other meetings
  • Reviewing daily phone insights
  • Automating processes
  • Generating data-driven reports
  • Finding the right data with speed + accuracy
  • Informing practice management strategy

Patient calls are one of the most important aspects of the appointment scheduling process. In order to have a successful phone conversation, you need to have relevant data at hand. Peerlogic conversational AI can be used as an assistant for your office manager, boosting team efficiency. 

AI-assisted sales intelligence software is becoming a necessity in today’s competitive market. It helps sales professionals by providing them with insights into their performance and metrics that they can use to improve their sales skill set. 

Conclusion: The Future of Dental Is Conversational AI and It’s All About You

It is predicted that by 2023, the number of people in the US who will use conversational AI for dental care will grow to about 9.9 million. {source}

If you’re looking to bring more new patients into your practice or better understand which marketing efforts are working (and what’s not), the solution is simple. Schedule a custom demo to learn more about why dentists are adopting conversational intelligence for the front office.

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