Frequently Asked Questions
“Hi! This is Aimee from [Practice Name]. Sorry we missed your call, how can we help you?”
From there, she continues the conversation, gathers intent, and schedules appointments when the request matches your office’s available appointment types.
● Personalized greeting & introduction text
● Reschedule and cancellation handling
● Expanded insurance and policy FAQs
● Custom responses for specialty procedures or human follow-up needs
● Over 30+ appointment types that Aimee can schedule directly
● Office location and directions
● Business hours
● Insurance accepted
● Basic service information
Frequently Asked Questions
● The patient is asking about a specialty procedure that are not directly bookable online
● The patient asks for pricing details or estimates
● There is medical history or condition context that needs staff review
● A question requires clinical or case-specific guidance
● The patient specifically asks to speak with a person
When this happens, Aimee will politely pause scheduling and collect any helpful context, then notify your team so a staff member can follow up
● Which patients Aimee engaged with
● What they asked about
● Whether an appointment was booked
● Whether a follow-up is needed
● Patient responses and sentiment
This transparency helps your staff stay informed and prevents duplicate outreach
:● Context on the patient’s request
● The patient’s contact information
● Any notes Aimee gathered during the conversation
● Direct link to the conversation in your Peerlogic Dashboard
This allows your staff to jump in with full visibility instead of starting from scratch.
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Aimee’s Default Settings:
When your practice first activates Aimee, several default settings are already in place. You can customize these at any time to match your office’s preferences.
1 . Name
*Default: Aimee
*You can change it: If you’d like Aimee to introduce herself with a different name (for example, “Samantha from Dr. Lee’s Office”), just update the setting in your configuration form or let your Implementation Specialist know.
2 . Non-Bookable Appointments
If your practice offers appointments that cannot be booked online or via Aimee (like surgeries or certain follow-ups), it’s best to create a custom response. Example: “This type of appointment can’t be scheduled by text. Please call the office at (###) ###-#### so we can assist you directly.”
3 . Insurance
You can list any insurance plans your office does not accept. When patients ask about insurance, Aimee will reply clearly — for example: “We accept most PPO plans, but we don’t currently accept Medicaid or HMO plans .”This helps reduce confusion and saves staff time answering the same question repeatedly.
4 . FAQs
*Common questions like your business hours, address, or parking instructions can be preloaded for Aimee to answer instantly.
*Example:
1. Patient: “What are your hours?”
2. Aimee: “We’re open Monday–Thursday, 8 AM – 5 PM, and Friday 8 AM – 2 PM.”
5 . Appointment Types Aimee Can Schedule
For best results, start with a limited set of simple, high-volume appointment types. These are easy for Aimee to handle confidently and ensure smooth booking from day one. Recommended for initial launch: You can always add more appointment types later once the initial setup is running smoothly.
*New Patient Cleaning & Exam / New Patient Exam
*Existing Patient Cleaning & Exam
*New Patient Pediatric Cleaning & Exam / New Patient Pediatric Exam
*Emergency Exam
*Consultation
6 . Appointment Settings
*Aimee can help patients cancel or reschedule appointments by text — but you get to decide if she can do this or not.
*Enable: Patients can text things like “I need to reschedule” and Aimee will offer options automatically.
*Choose lead time if enabled, if you want Aimee to only allow reschedules or cancellations out side of 2 days or 48 hours of the appointment type you can customize this.
*Disable: Aimee will reply with a message such as, “No problem! Please call the office to reschedule.”
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