Pony Express Dental
Grand Central Smiles
Location
Arizona
Practice Type
Single-location, full-service
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Experience Peerlogic in Action
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Overview:
Grand Central Smiles is a modern dental practice focused on preventive and cosmetic care. Despite a growing patient base, they struggled to prioritize missed calls.
The Challenge:
With no insight into the value of missed calls, the team couldn’t follow up effectively. Valuable patient opportunities slipped through daily.
What Peerlogic Did:
Peerlogic flagged high-value missed calls and helped the front desk focus on the patients most likely to book. The result: better conversion, faster booking.
Key Outcomes:
- Conversion rate increased from 39% to 58%
- Recovered $1,308 in revenue
- Converted 15% of lost opportunities
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